[Tccc] CFP: 7th IFIP/IEEE International Workshop on Business-driven IT Management (BDIM 2012)

Tortonesi Mauro mtortonesi
Tue Nov 22 11:36:07 EST 2011


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  7th IFIP/IEEE International Workshop on Business-driven IT Management
                               (BDIM 2012)
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April 20th, 2012
Westin Maui Resort, Maui, Hawaii, USA

http://www.bdim.net

In conjunction with 13th IEEE/IFIP Network Operations and Management Symposium
(NOMS 2012)



IMPORTANT DATES
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 - Paper registration due: December 19th, 2011
 - Paper submission due: December 27th, 2011
 - Notification of acceptance: January 30th, 2012
 - Final camera-ready papers due: February 17th, 2012 (hard deadline)
 - Workshop date: April 20th, 2012



ABOUT BDIM
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Information Technology (IT) management has evolved significantly over the past
few years as IT-based solutions have become increasingly critical to the
functioning of organizations. A recent shift in perspective brought to bear a
more customer-centric approach to IT management, putting IT managers in
condition to look at IT not just from the IT department's traditional point of
view, but from the customers? and users? points of view. This is termed
Business-driven IT Management (BDIM) and is the main subject of this Workshop.

BDIM focuses on the impact of IT on business processes and business-level
objectives and vice versa; besides the conventional IT metrics such as
availability and response time, it looks at other key performance indicators
(KPIs), that is metrics that have significance from the point of view of the
business supported by the IT. The BDIM approach aims at rethinking IT
management from a business perspective. BDIM is not restricted to IT
environments in enterprises, but encompasses techniques and decision making
that involve thinking about IT in terms of objectives that are at business
level, of organizations that may not traditionally be classified as
"businesses".



TOPICS OF INTEREST
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We invite complete, original, unpublished contributions in the following, or
related topic areas:


Modelling for BDIM
 - Modelling of IT Management processes
 - Modelling relationships between IT and business operations
 - Modelling approaches for Configuration Management Database (CMDB) or
   Configuration Management System (CMS)
 - Modelling IT risk and IT-related business risk
 - Modelling the relationship between IT metrics (MTBF, MTTR,
 - Response times, latency etc) and business metrics (KPIs)


Decision support methods and tools for BDIM

 - Business-driven IT optimization and decision-making problems
 - IT actions to enhance/optimize business performance
 - Support tools for business-driven human decision making in IT management


Automation and Integration for BDIM

 - Adaptive/autonomic computing for BDIM
 - SLM and IT service management tools (ITSM suites, CMDB tools etc.)
 - Intra and inter-organizational integration of business a-plications and IT
   management tools
 - Enterprise application architecture management for IT service providers


Business objectives and SLM

 - Service Level Management approaches
 - Business-driven asset and configuration management
 - Integrating business continuity and IT continuity management
 - Accounting, billing, charging and linkages to business objectives
 - IT Governance and its impact on operational IT management


BDIM for e-infrastructures

 - IT Service Management and IT governance for e-infrastructures
 - Impact of grid and cloud computing on IT management processes and IT service
   strategy
 - Integrating IaaS, PaaS and SaaS into service portfolios
 - Relationship management (customer and supplier management) in
   e-infrastructures
 - Capacity and demand management in grids and clouds



PAPER SUBMISSION
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Both full paper (6 to 8 pages) as well as short paper (2 to 4 pages)
contributions will be considered. Papers should be submitted in PDF format via
JEMS:

https://jems.sbc.org.br/bdim2012

Only original contributions that have not been published or submitted for
publication elsewhere can be submitted.

All accepted manuscripts will be published in the Workshop proceedings as well
as in the IEEE Xplore Digital Library.



WORKSHOP CO-CHAIRS
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Michael Brenner, Leibniz Supercomputing Centre, Germany
Thomas Schaaf, LMU Munich, Germany
Mauro Tortonesi, University of Ferrara, Italy



-- 
Mauro Tortonesi, Ph.D.

Assistant Professor
Distributed Systems Research Group
Engineering Department
University of Ferrara




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